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How To Make Sure You Get Our Mail

Increasingly, Internet Service Providers (ISPs, ex.,,,, and mail services (ex., Hotmail, Yahoo! Mail) are using filtering systems to try and keep Spam out of customers' inboxes. Sometimes, though, they accidentally filter the e-mail that you want to receive.

Naturally, you want to keep spam out. And you want to receive important e-mail, e-zines, and any other e-mail that you request (and we only EVER send e-mail that you request).

To make sure that mail is not deleted or filtered into a "junk" or "bulk" folder, please add the domain name to your list of trusted senders or to your address book or contact list (in your e-mail software) and to your ISP/mail service's whitelist...


This should guarantee that you will receive whatever e-mail you want to be receiving... post-order e-mails, the Wellness and Nutrition Newsletter, and of course, our support replies (should you ever need support).

It's a shame to bother you like this, but blame it on the spammers. Your ISP or mail service is only trying to protect you. The bottom line is that things have become so complicated in the ever-escalating war between spammers and ISPs/mail services, that you and we are caught in the cross-fire.

How do you add the domain name to the so-called "white list"? That varies from ISP/mail service to service...

(or MSN)
AOL Yahoo!
Other ISPs/
mail services
Eudora, etc.
Hotmail (or MSN): Place the domain name on what they call your Safe List. The "Safe List" can be accessed via the "Options" link, situated to the far right of the main menu tabs.  

AOL: Place the domain name in your Address Book. Check AOL help for details, if necessary.

Different versions have different features. For example in version 7.0, go to Keyword Mail Controls -- after you select your screen name and left-click on "Customize Mail Controls For This Screen Name," enter the domain in the section "exclusion and inclusion parameters."

For AOL version 8.0, select "Allow email from all AOL members, email addresses and domains." Then left-click on "Next" until the Save button shows up at the bottom. Left click on "Save."  

Yahoo! Mail: If our e-mail is filtered to your 'bulk' folder, open the message and click on the "this is not Spam" link next to the "From" field.

You can also create a "filter" at Yahoo that sends your e-mail into your Inbox and not the Junk/Bulk Mail folder. Here's how...

1) Open your Yahoo e-mail. Left-click on "Mail Options" (right side of your screen). In the right hand column, under "Management," left-click on "Filters." And then, left-click on "Add Filter."

2) Call this filter "".

3) See where it says... "if all of the following rules are true ..."? Go to the top row labeled "From header" choose "contains" in the drop-down menu and type in ""

4) At the bottom, choose "Inbox" from the drop-down menu where it says "Move the message to:"

5) Finally, left-click on the "Add Filter" button.

Other Mail services/ISPs: Each mail service is a little different, but the idea is the same. And if you are using the mail service provided by your own local ISP, they will have their own whitelisting procedures. If you can't find how to add the above domains to a whitelist, try moving the message from the Junk folder to your 'inbox' or forwarding the message to yourself (if you're getting it at all, that is).  

E-mail software (ex., Outlook, Eudora, etc.): Most software has both a whitelisting feature and the ability to create a filter to accept and file incoming e-mail. Filters are easy to create -- you just create one that files incoming e-mail which has an address that CONTAINS "" and file it in a folder you have created for this purpose.

If e-mail continues to be filtered, call or e-mail your ISP's tech support or and specifically ask how you can be sure to receive all e-mail from Follow their instructions for whitelisting all of the above domains.

Spam filters: If your e-mail software has its own built-in spam filter or if you are using a third-party spam filter, you will have to indicate to the filtering software to accept mail. You may need to search a filter's help for how to do this -- but the basic concept is the same. You will either add the above domains to some kind of a white list (or a "good list" or similar name) or click to indicate that mail filtered into a "Junk" folder is not junk, etc.

NOTE: If your ISP does not allow you to whitelist a domain, they are violating your basic right to receive e-mail from whomever you want. There are many other, customer-focused, ISPs who would love to have your business.

Sorry for the inconvenience, but these circumstances are beyond our control. All you and we can do is work together with the good ISPs and responsible mail services to shut out the spammers, and let the "good guys" through.

Thank You Customer Support.

P.S.   Naturally, once you have verified that the domain is whitelisted, it's too late to receive the actual e-mail that has already been deleted by your mail service or filter. So please send us an e-mail via the form at Please tell us which e-mail you did not receive. Include...

  • Which e-zine or e-mail you did not get.
  • Your first and last name.
  • Your e-mail address that has now whitelisted
We will re-send your e-mail in a jiffy.

If you still don't get our "second sending" to you, please contact your mail service to tell them that you want to receive e-mail and to please let the above domains through to you. Remember... you have the fundamental right to receive the mail that you want. Somehow, in all the anti-spam hoopla, you (the legitimate customer) and we (the non-spamming company) have been forgotten.

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Like for ALL vitamins, minerals and supplements, information, statements and products on this site have not been evaluated by the Food & Drug Administration. (The FDA only evaluates foods and drugs, not supplements like these products.) Herballife products are not intended to diagnose, treat, cure or prevent any disease or health condition. This website is owned and operated by an independent Herbalife distributor. is our authorized online retailer.

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Make sure you get our mail Saturday, February 24, 2018